There are two major pitfalls to avoid when measuring RIM and EDRMS. The first is choosing metrics just because everyone else is using them – and ignoring the fact that they offer little in the way of practicable insight. The second pitfall is choosing metrics that don’t reflect what’s important to your organization in terms of goals. To avoid these pitfalls and arrive at the right metrics for your program, four-step process is recommended as follows
2. Determine the Key Performance Indicators (KPIs) for each objective.
In this step you look at what you need to measure in order to assess progress toward a given objective.
Using the same example, the things to measure would be the volume of email traffic and the extent of use of
the EDRMS.
4. Choose your specific metrics and starting tracking. Here you identify and collect metrics relevant to each objective. In the example of email usage, this might mean tracking the total use of email over a given period of time. Or better yet, track the volume of email that contains attachments. The more specific you can get the better.
With your metrics selected it is important to track and review them regularly. Because metrics are always changing, it may take some time to learn the normal values or range for each. Once you have established these benchmarks it will be much easier to pinpoint when your activities are having an impact.
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